✓IndependentObjective assessment and professional expertise.
◎RecognizedStructured around applicable standards and requirements.
↗Business ValueSupports credibility, access and continual improvement.
♧Sector RelevantApplied to the sectors and activities that match your organization.
01 Overview
Certification of professional competence for personnel working across service-sector occupations.
Personnel certification in the services sector provides independent assessment of professional knowledge and competence against a defined scheme for the relevant occupation.
02 What we assess
✓Eligibility requirements
✓Professional knowledge
✓Practical competence where applicable
✓Assessment or examination
✓Maintenance of certification
03 Key benefits
Recognizes professional competence
Supports workforce development
Provides transparent competence criteria
Strengthens service quality confidence
04 Who is it for?
This service is relevant to organizations operating in the following sectors:
Tourism
Services
Labor Market & Professional Development
05 How the process works
1
Application
Submit the application and relevant organizational information.
2
Review
A CERT confirms scope and applicable requirements.
3
Assessment
The required audit, inspection or evaluation is carried out.
4
Evaluation
Results and findings are independently reviewed.
5
Decision
The final certification or service outcome is issued.
06 Standards & Scope
This service is associated with Services Personnel. The final scope and applicable requirements are confirmed during application review.
07 Related Services
08 Documents & Downloads
Application forms, regulations, fee schedules and service-specific documents will appear here as they are linked to this service.