✓IndependentObjective assessment and professional expertise.
◎RecognizedStructured around applicable standards and requirements.
↗Business ValueSupports credibility, access and continual improvement.
♧Sector RelevantApplied to the sectors and activities that match your organization.
01 Overview
Certification of management systems for effective delivery and management of IT services.
ISO/IEC 20000 provides requirements for an IT service management system that supports controlled planning, delivery, monitoring and improvement of IT services.
02 What we assess
✓Service management planning
✓Service portfolio and service levels
✓Incident, problem and change management
✓Supplier and relationship management
✓Performance monitoring and improvement
03 Key benefits
Improves consistency of IT services
Strengthens service-level control
Supports structured incident and change management
Promotes continual service improvement
04 Who is it for?
This service is relevant to organizations operating in the following sectors:
Services
Public Sector
Education & Training
05 How the process works
1
Application
Submit the application and relevant organizational information.
2
Review
A CERT confirms scope and applicable requirements.
3
Assessment
The required audit, inspection or evaluation is carried out.
4
Evaluation
Results and findings are independently reviewed.
5
Decision
The final certification or service outcome is issued.
06 Standards & Scope
This service is associated with ISO/IEC 20000. The final scope and applicable requirements are confirmed during application review.